povip Privacy Policy

We collect the following types of information as needed for registration and service delivery on povip:

1.1 Registration and Identity Information

When you open an account on povip, we collect your name, email address, date of birth, mobile number, and password. This information is essential for verifying your identity (KYC) and managing your account.

1.2 Financial Information

To process transactions and verify deposit or withdrawal requests, we collect information about your payment methods. This includes details for bKash, Nagad, Rocket, Upay, or bank accounts. We never store full card numbers or bank PINs.

1.3 Identity Verification Documents

To ensure safe and responsible gaming and to comply with Know Your Customer (KYC) regulations, we may collect copies of your national identity card, passport, or other government-approved identity documents.

1.4 Usage Information and Log Data

When you use our platform, certain information is collected automatically, such as:

• IP address and device type
• Browser type and version
• URLs of pages visited and time spent
• Game history and bet amounts
• Login time, location information (subject to device permissions)

We use the information we collect for the following purposes:

• Creating, managing, and verifying your account
• Accepting deposits, processing withdrawals, and ensuring the security of financial transactions
• Providing bonuses, promotions, and VIP benefits
• Customer support services — via 24/7 live chat and email
• Ensuring platform security and preventing fraud
• Monitoring your gaming patterns under responsible gaming programs
• Meeting legal and regulatory obligations
• Analysis and research to improve service quality
• Sending relevant promotional messages with your consent

If your information is used beyond the purposes above, we will notify you in advance and obtain separate consent where required.

The security of your personal information is our highest priority. povip takes the following technical and organizational measures:

3.1 Encryption

Our entire website is secured with SSL/TLS encryption. All data transmitted between your browser and our servers is transferred in encrypted form, preventing third-party interception.

3.2 Secure Server Infrastructure

Your data is stored on secure servers with industry-standard security controls. We keep our infrastructure protected through firewalls, access controls, and regular security audits.

3.3 Data Retention Period

We retain your information only for as long as necessary — either to provide services or to comply with applicable legal obligations. Even after your account is closed, certain information may be retained for a defined period as required by law.

povip never sells your personal information or shares it externally for commercial purposes. However, we may share information in the following limited circumstances:

4.1 Service Providers

We work with selected third-party technology partners, such as payment processors, game providers (Pragmatic Play, Evolution Gaming, PG Soft, Spribe, JILI, etc.), and data analytics services. These partners may only access the information necessary for their specific work and are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

If providing information is required by a court order, government directive, or legal process, we will share information in compliance with the law. In such cases, we provide only the information legally required.

4.3 Business Restructuring

In the event of a merger, acquisition, or asset sale, user information may be transferred, but only within the scope of this Privacy Policy and after notifying you in advance.

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Required for maintaining login sessions, ensuring security, and core platform functionality.
• Functional Cookies: Used to remember your language preferences, game settings, and other personalization information.
• Analytical Cookies: Used to understand which pages are visited most, helping us improve our service quality.

5.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some important platform features to not work properly.

You have the following rights regarding your personal information:

• Right of Access: The right to request information about what data we hold about you.
• Right to Rectification: The right to request correction of any inaccuracies in your stored information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (such as after closing your account), except where legal obligations apply.
• Right to Restrict Processing: The right to request that your information be used in a limited way in certain circumstances.
• Right to Data Portability: The right to receive your information in a structured, commonly used, and machine-readable format.
• Right to Object: The right to object to processing of your information for direct marketing or specific purposes.

To exercise these rights, you can contact us at [email protected] or through live chat.

povip services are intended only for individuals aged 21 and above. We do not knowingly collect information from any minor. If we become aware that we have inadvertently collected information from a minor, we will immediately delete that information and close the associated account.

If you believe a minor has opened an account on our platform, please contact us immediately.

Your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that equivalent security measures for international data protection are in place. We only share data with countries or organizations that provide adequate data protection guarantees.

For any questions, concerns, or requests related to this Privacy Policy, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Live chat on the website — 24/7 support in Bengali

We aim to process your requests as quickly as possible — generally within business days.

povip reserves the right to update this Privacy Policy at any time. If there are significant changes, we will notify you by posting a notice on the website and/or sending an email to your registered address. Continued use of the platform after changes will be considered acceptance of the updated policy.

The date of changes will be noted at the top of the page as the "Last Updated" date. We can provide previous versions of this policy upon request.